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Source: The Wall Street Journal 1998. Exerpts from the National Business Employment Weekly.
By Paul Hawkinson
A tax accountant with a Chicago-based public accounting firm accepted a top corporate position at a local manufacturer that paid $15,000 more than he currently earned. But the accountant changed his mind after his firm’s senior partner made him a counteroffer. The partner dangled a plethora of incentives, including the promise of a partnership in the near future. Three months later, after the tax season ended, the accountant was fired.
A manufacturing manager with a medium-sized metal products company in Albuquerque, NM, accepted a new position that included a higher salary and better benefits. He decided to stay put after his company agreed to match the offer and told him of great things on the horizon. However, he wasn’t told that the firm might be merging with another. Six months after the executive decided to stay, he was merged out of his job. Following nine months of unemployment, he landed a lower-paying position.
Ask any executive recruiter and you’ll hear dozens of heartbreaking stories like these involving counteroffers. Unfortunately, more employees seem to be getting and accepting them because of the inconsistent economy. Companies are operating with reduced staffs and any defections from the ranks create problems for those who remain. It’s much easier for employers to sweeten the pot to keep employees from deserting than to conduct grueling and expensive searches for placements.
But in good times, or bad, the dictum remains constant. Counteroffers should never be accepted…EVER! Those few rare instances where accepting one is beneficial occur about as frequently as being struck by lightning.
The Right Perspective
A counteroffer is an inducement from your current employer to get you to stay after you’ve announced your intention to take another job. It doesn’t include instances when you receive an offer but don’t tell your boss, or when you tell your employer about an offer you never intended to take in a classic “they-want-me-but-I’m-staying-with-you” ploy.
These are merely positioning tactics that can reinforce your worth by letting your boss know you have other options. Mention of a true counteroffer, however, carries an actual threat to quit. Interviews with employers who make counteroffers, and employees who accept them, have shown that accepting a counteroffer-tempting as it may be-is tantamount to career suicide. Consider the problem in its proper perspective.
What really goes through a boss’s mind when someone quits?
“This couldn’t be happening at a worse time.”
“He’s one of my best people. If I let him quit now, it’ll wreak havoc on the morale of the department.”
“I’ve already got one opening in my department. I don’t need another right now.”
“This will probably screw up the entire vacation schedule.”
“I’m working as hard as I can and I don’t need to do his work, too.”
“If I lose another good employee, the company might decide to ‘lose’ me too.”
“My review is coming up and this will make me look bad.”
“Maybe I can keep him on until I find a suitable replacement.”
“We’re working with a skeleton crew already. If I lose this one, we’ll all be working around the clock just to stay even.”
What will the boss say to keep you in the nest? These comments are common:
“I’m really shocked. I thought you were as happy with us as we are with you. Let’s discuss it before you make your final decision.”
“Aw gee. I’ve been meaning to tell you about the great plans we have for you, but it’s been confidential until now.”
“The VP has you in mind for some exciting and expanding responsibilities.”
“Your raise was schedule to go into effect next quarter, but we’ll make it effective immediately.”
“You’re going to work for who?”
“How can you do this in the middle of a major project? We were really counting on you.” (They’re always in the middle of one.)
Just a Stall Tactic
Let’s face it. When someone quits, it’s a direct reflection on the boss. Unless you’re really incompetent or a destructive thorn in his/her side, the boss might look bad for allowing you to go. It’s an implied insult to his management skills. His/her gut reaction is to do what has to be done to keep you from leaving until he/she’s ready. That’s human nature.
Unfortunately, it’s also human nature to want to stay-unless your work life is abject misery. Career change, like all ventures into the unknown, is tough. That’s why bosses know they can usually keep you around by pressing the right buttons.
Before you succumb to a tempting counteroffer, consider these universal truths.
Any situation is suspect if an employee must receive an outside offer before the present employer will suggest a raise, promotion or better working conditions.
No matter what the company says when making its counteroffer, you’ll always be a fidelity risk. Having once demonstrated your lack of loyalty (for whatever reason), you will lose your status as a team player and your place in the inner circle.
Counteroffers are usually nothing more than stall devices to give your employer time to replace you. Your reasons for wanting to leave still exist. They’ll just be slightly more tolerable in the short term because of the raise, promotion or promises made to keep you.
Counteroffers are only made in response to a threat to quit. Will you have to solicit an offer and threaten to quit every time you deserve better working conditions?
By accepting a counteroffer, you have committed the unprofessional and unethical sin of breaking your commitment to the prospective employer making the offer.
Decent and well-managed companies don’t make counteroffers…EVER! Their policies are fair and equitable. They will never be subjected to counteroffer coercion, which they perceive as blackmail.
If the urge to accept a counteroffer hits you, keep on cleaning out your desk as you count your blessings. And, if you decide to stay, hire a lawyer to put your newly won promises in the form of a long-term no-cut contract.
Statistics compiled by the National Association of Personnel Consultants confirm that over 80% of employees who decide to accept a counteroffer are no longer with the company six months later.